MindMatch — Privacy Policy
Last updated: 21 June 2026 · Operated by FBG START LTD. Contact: contact@getmindmatched.com
MindMatch is a place to connect through writing rather than photos. You write short personal letters, read others’ letters anonymously, and reveal your identity and photos only when you and another person both choose to. You must be 18 or older to use MindMatch. This policy explains what we collect, why, and your choices.
1. Information we collect
- Account — a unique account identifier and, if you sign in with email, your email address (handled by Google Firebase Authentication).
- Profile — your alias (pen name), and optionally your real name, date of birth (used only to confirm you are 18+ and to show an age), gender, city, intent (write / meet / romance), and profile photos.
- Content you create — letters, weekly-question answers, messages in a bottle, chat messages with people you connect with, highlights/notes, reactions, and kindness notes.
- Photos — stored privately; never shown to anyone until you and a matched person both choose to share, and then only via short-lived secure links.
- Technical — device push-notification token (so we can notify you), and basic app/diagnostic data.
2. How we use it
- To run the service: publish your letters anonymously, surface letters to read, deliver messages and form connections.
- To keep it safe: age-gating (18+), content moderation, and handling blocks and reports.
- To send notifications you’ve enabled (e.g. “a bottle has arrived”). You can turn these off in Settings → Notifications.
3. Anonymity & what others see
- While browsing, only your alias and avatar are visible — never your real name or photos.
- Your real name, age, city and photos are revealed to another person only when you have matched and both of you have chosen to share photos. Nobody shows first; the reveal is mutual and simultaneous.
- Letters and weekly answers are stored without your account identifier attached to the public copy.
- Your private messages stay private. We do not read the messages you exchange with people you’ve connected with, except where strictly necessary for safety, content moderation, legal compliance, or to respond to a support request you make.
4. Who we share it with
We do not sell your personal information. We use trusted infrastructure providers to operate the app:
- Google Firebase (Authentication, Firestore database, Cloud Storage, Cloud Functions) — hosting and processing your data.
- Expo / Google Firebase Cloud Messaging — to deliver push notifications.
- Google Play Billing (and RevenueCat) — only if and when you make a purchase; we do not receive your card details.
We may disclose information if required by law or to protect users’ safety.
5. Retention & deletion
- We keep your data while your account is active.
- Delete your account at any time in the app: Settings → Edit profile → Delete account. This permanently removes your account, profile, letters, answers, messages and connections.
- You can also request deletion without the app at getmindmatched.com/delete or by emailing contact@getmindmatched.com.
6. Security
Data is protected by Firebase security rules and access controls; photos are served only through expiring secure links to matched, mutually-consenting users. No system is perfectly secure, but we take reasonable measures to protect your information.
7. Age
MindMatch is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18; if we learn an account belongs to a minor, we will delete it.
8. Your rights
Depending on where you live (e.g. UK/EU under GDPR), you may have rights to access, correct, export, or delete your data, and to object to certain processing. To exercise these, contact contact@getmindmatched.com.
9. Changes
We may update this policy; we’ll change the “last updated” date and, for material changes, notify you in the app.
10. Contact
Questions or requests: contact@getmindmatched.com · MindMatch is operated by FBG START LTD, Flat 607, Emerald House, 23 Henley Cross, Kidbrooke, London.